Orvos: Health App & Award Winning Pitch
brief
Due to old systems, effective communication in healthcare between patients and practitioners outside of appointments is often challenging and inefficient.
The Problem
Current systems in healthcare are stressful for both practitioners and patients.
- 21% of health professionals report filing Electronic Health Records is a major source of stress
- 32% of patients report that managing appointments is a frustrating experience adding to a stressful situation.
Opportunity
Improve efficiency and increase quality of healthcare for both Patients and Practitioners
Scope
Holistic healthcare system for a better experience
Orvos prioritizes clear communication, acting as a central hub for scheduling, aftercare, and next steps, improving the experience for both practitioners and patients. Unlike competitors, Orvos addresses the comprehensive needs of patients and healthcare professionals by involving all parties throughout the healthcare journey and enhances essential features.
Highlights
Key Problems
Competitors
We analyzed competitors to identify strengths and weaknesses in supporting patient-practitioner communication. We found that these platforms primarily focus on one-time visits or isolated aspects of the care process, rather than addressing the comprehensive needs of patients and healthcare providers.
Maple
Referral MD
Tia
Health Records
Referrals
Prescription Management
Patient-Doctor Communication
Patient User Journey
Overwhelmed and stressed — looking to regain control over their health and seeking relief, clarity, and efficiency in a typically stressful and time-consuming process.
Practitioner User Journey
Overwhelmed and stressed with lots of administrative paperwork on top of providing quality healthcare for each of their many patients.
Process
How do we Design a Holistic Solution?
To address the key problems and create a holistic solution we realized we needed to design a better design for both healthcare professionals and patients, choosing a mobile app for patients and a web app for healthcare professionals. Phones were selected for patients due to their convenience before and after appointments, while desktops were chosen for professionals who perform most of their work on larger screens.
Our Solution
- Get patients involved
- Sharable health profile
- 2–way scheduler feature
- Collaborative medical log
- Dashboards for clear visibility and boost productivity
- Color coded system
- Clean text and UI
- Secure & privacy focused
- UI reflects reliability and trust
- UX reinforces practitioner and patient bond
Exploring the UX/UI
Given the
Note: Due to limited time we could not conduct tests, but I would have pushed to validate our work through a 4-6 month diary study with a diverse user group.
Home Dashboard
Simplifies and streamlines the frustrating process of managing multiple appointments with a clear dashboard, helping to alleviate the stress reported by patients
Medical Log
Collaboration turns patients into active partners in their healthcare, allowing them to contribute while simplifying symptom tracking for doctors and promoting clearer communication for a better healthcare experience.
2–Way Scheduler
Provide healthcare professionals with essential information from the start and eliminating guesswork about the best dates for everyone involved. This promotes clearer communication, reduces rescheduling, and streamlines the booking process.
Patient Profile
Streamlining the healthcare process for patients and practitioners by simplifying initial data collection for new doctors or those not seen in a while, using secure and private health profiles to expedite access to necessary care.
Practitioner Dashboard
View Prototype
Patient Overview
Practitioners can access a patient’s health profile, including relevant information from other doctors, promoting collaboration and efficiency by reducing duplicate tests.
Appointments
Practitioners can view a patient’s upcoming and past appointments with themselves and other practitioners, simplifying management and offering insight into the patient’s care.
Scheduler
Practitioners can view patients' upcoming appointments and preferences,allowing them to schedule the most appropriate times and streamline the booking process.
Lab Results
Search and sort lab results from themselves and other practitioners in one database, allowing efficient access to test results and providing clear information for informed decisions.
Post Project
Impact
Value of User Research
Holistic Solution
